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Softbank unveils plans to cancel out angry customer emotions using AI

by Benj Edwards
June 18, 2024
I.T. Today
5 min read

Japanese telecommunications giant SoftBank recently announced that it has been developing “emotion-canceling” technology powered by AI that will alter the voices of angry customers to sound calmer during phone calls with customer service representatives. The…

DOJ sues Adobe for hiding fees when you try to cancel a subscription

by Mark Hachman
June 17, 2024
How To – Windows, PC & Laptop
2 min read

The U.S. Department of Justice sued Adobe on Monday, alleging that Adobe’s terms of service for apps like Creative Cloud and Photoshop included cancellation fees that were applied when consumers signed up for a one-year…